Refund and Returns
At Cellhealth.ae, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase, you may return eligible items under the following conditions:
1. Eligibility for Returns
– Products must be returned within 14 days of the delivery date.
– Only unopened and unused products in their original packaging are eligible for return.
– Opened or used items, including any product that has been tampered with, are not eligible for a return or refund.
2. Return Process
– To initiate a return, please contact our customer support team at [Customer Support Email] within the return window.
– Provide your order number, reason for return, and any relevant photos (if necessary).
– Once your return is approved, you will receive instructions on how to send the product back to us.
3. Return Shipping
– Customers are responsible for covering the return shipping costs.
– Ensure the product is securely packed to avoid damage during transit. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
4. Refunds
– Once your return is received and inspected, we will notify you via email regarding the status of your refund.
– Refunds will be processed to the original payment method within 7-10 business days after the return has been approved.
– Shipping fees from the original purchase are non-refundable.
5. Damaged or Defective Products
– If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order.
– Provide detailed information, including photos of the damaged product and packaging.
– We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
– Products marked as final sale or non-returnable on the website are not eligible for return or refund.
– Gift cards, promotional items, and clearance items cannot be returned.
